In the district, Officers should ensure prompt, transparent and quality disposal of complaints: DM.

Chamoli: District magistrate, Gaurav Kumar has reviewed a meeting was held on Tuesday, regarding the effective and timely disposal of complaints received in the district related to the CM Helpline. In the meeting, the District Magistrate has directed all departments to ensure prompt, transparent, and quality disposal of public complaints.

As many complaints as possible received on the CM Helpline be resolved at the L-1 level, avoiding the need for complaints to escalate to higher levels, and directed the concerned departments to co-ordinate with each other and ensure prompt disposal of pending cases at the government level, district magistrat directed. He also urged all personnel to improve their working methods and pay special attention to the quality of complaint disposal, and expressed his displeasure over the absence of some departmental officers and directed them to take this absence without prior notice seriously and issue show-cause notices.

Mukesh Arya, data entry operator, in the meeting informed that currently a total of 230 complaints are pending at the L-1 and L-2 levels in the district, while 43 complaints are pending at the L-3 level and 37 at the L-4 level. Giving department-wise information, he said that at the L-1 level, the highest number of complaints, 22, are related to the Public Works Department, followed by 19 from the Revenue Department, 13 each from the Energy Department and the Drinking Water Department.