District Chief Warns Against Slack in Helpline Grievance Redressal.

Chamoli: District administration of Chamoli, monday has reinforced its commitment to swift and effective grievance resolution, with District Magistrate Gaurav Kumar making it clear that negligence in handling complaints lodged through the Chief Minister’s Helpline 1905 will not be tolerated.

At the weekly Janata Milan program (public meeting program) held at district headquarter Gopeshwar residents from various blocks and remote areas presented both personal and public issues before the District Magistrate. Ten complaints were formally registered, spanning road connectivity, electricity, health, tourism, water supply, and bridge construction.

The District Magistrate personally heard each case, directing departmental officers to act promptly and ensuring that many matters were resolved on the spot. Among the grievances, Surendra Singh Rawat of Naitholi raised concerns about road access and electricity, while villagers from Tolma demanded faster progress on the Surai Thota–Tolma road and repairs to a suspension bridge.

Other complainants, including Sania Negi, Govind Ram, Shukru Lal, and Jaspal Singh, highlighted issues across multiple departments. In every case, Mr Kumar instructed officials to act with urgency, sensitivity, and accountability, stressing that public interest must be prioritised.

In the program, he also reviewed complaints received via the Chief Minister’s Helpline, directing officers from PWD, PMGSY, UPCL, Jal Sansthan, Jal Nigam, Labour, and Excise departments to ensure time-bound and quality resolutions. He emphasised that grievance disposal should not be a mere formality but must deliver tangible relief to citizens.